COVID-19 vaccine online booking (VaccinateWA) FAQs

How to book your COVID-19 vaccination appointment online

What do I need to register and create an account with VaccinateWA?

You will need an email address to create an account with VaccinateWA. If you do not have an email address, please call 13COVID (13 268 43) and the ;team will complete your registration.

I am unable to register online with VaccinateWA. What other ways can I register?

Please contact 13 COVID (13 268 43) and the team will be able to complete your registration and book your appointment.

If I share an email address, can I use the same email address to register someone else?

VaccinateWA uses your email address as your unique identifier for logging in to the system to review and manage your vaccination details. If your email address has already been used to register someone else (such as a parent or family member), you will need to contact 13 COVID (13 268 43) to be registered manually.

Where multiple people are linked to a single email address, only the first person to register will receive a log-in to VaccinateWA. The other people will need to contact 13 COVID (13 268 43).

Can I still register if I do not have an email address?

If you do not have an email address, please call 13 COVID (13 268 43) and the service team will assist you to complete your registration.

I do not have a mobile phone, can I still register?

To complete your registration in VaccinateWA we require a contact number to be recorded. If you do not have a mobile phone number, we can accept a landline instead.

Can I register on behalf of someone else?

Yes, but where possible the other person must be with you during the registration process, to provide consent. Please call 13 COVID (13 268 43) and the team can assist you.

I am not in the priority population group currently being vaccinated. Should I register my information with VaccinateWA?

Yes, you can register your information but will not be able to book until you are eligible. You will be notified via email when you are eligible. VaccinateWA won’t allow you to book if you are not in the current priority population, so please be patient.

During the registration process what if I can’t find my employer in the drop down list?

If you are unable to locate your employer on the drop-down list, please type in ‘Other’ in the field when prompted.

I have registered through the Commonwealth eligibility checker, so do I need to register with VaccinateWA?

Yes, it is recommended that you register and book through VaccinateWA if you are living in Western Australia and seek to be vaccinated through a State run COVID-19 vaccination clinic.

What if I don’t have a permanent residential address?

Where possible, please provide a residential address as it is a mandatory field as is required to complete your registration. If you do not have a permanent residential address please contact 13COVID (13 268 43) who can assist you with your booking.

What do I do if I have forgotten my username?

Your username will be your email address used to register for your account. This will also be the email address used to send you reminders. If you do not remember your username please call 13 COVID (13 268 43) and they can assist you.

What do I do if I have forgotten my password?

If you have forgotten your username or password, you can reset it on the VaccinateWA login page. Click on ‘I forgot my password’ to reset your password.

I’ve tried to register and got an error message. What do I do?

If you received a message, 'Your request cannot be processed at this time. The site administrator has been alerted', this means you already have an account with that email address. You should try logging into VaccinateWA instead. Your username will be your email address. If you do not know what your password is, just click 'I forgot my password’ and you can reset it.

How can I update my personal details or email address if they have changed?

You can update your personal details, including your contact number, address and Medicare card number, by logging into VaccinateWA. Click on the ‘My Profile’ icon located in the top right-hand corner of your dashboard.

If you have entered your date of birth or email address incorrectly, they can only be corrected by contacting 13 COVID (13 268 43). 

Can I attend a clinic for a vaccination without registering first?

No, all vaccine recipients should have registered and booked their appointment before attending a clinic. This helps manage time and the allocation of vaccines efficiently in the community clinics.

None of the booking times available are suitable for me. Will there be more appointments made available?

Yes, booking times will be released regularly so please check back on VaccinateWA to find a time that suits you.

How do I go back to book an appointment at a later stage?

You can follow the link in your invitation email or log directly into VaccinateWA any time and check for new appointment slots. Booking times will be released regularly so please check back to find a time that suits you.

I have logged into VaccinateWA and there are additional questions from last time I provided my details. Do I need to complete them?

You are not required to complete any additional fields as your details were saved from your previous session.

If I do not know the answer to one of the questions, can I save my registration and come back to VaccinateWA at a later time?

Once you have set up your account you can log back in at any time using the email address and password you set up on registration. All details you have entered will be saved and you can continue the registration process.

What if I've had my first vaccination dose in another state or country? Do I need to still register to receive a second dose?

Yes, we would still like you to register and provide the details of where you previously received the COVID-19 vaccine. You will be asked to provide details including the brand and date of your first dose and will then be able to book your second dose.

This will allow us to record your vaccination for reporting purposes and update your records in the Australian Immunisation Register.

Do I need to book my second dose at the same time as I book my first?

No. You will only be able to book your first dose initially. You can book your appointment for your second dose when you are at the clinic or by logging into your VaccinateWA account after you receive your first dose.

How do I know when to book my second vaccination/dosage?

You should book your second dose vaccination at the clinic after you’ve had your first vaccination. This will enable us to make sure that you book your second dose within the ideal timeframes, based on the brand of vaccine you receive.

How do I book my second dose of AstraZeneca before the suggested 10 week mark?

The longer into the 10-12 week range you receive your second vaccination, the more effective it will be. It is not recommended to receive your vaccine before 10 weeks. However, if you would like to request a shorter timeframe for reasons such as travel, please contact 13COVID (13 268 43) to assist with booking your appointment earlier.

How do I access my account if I have registered through 13COVID?

When you registered with 13COVID, an account would have been established on your behalf. To set yourself a password and log in to manage your details, visit vaccinatewa.health.wa.gov.au and use the 'I forgot my password’ link. You will receive an email. Follow the prompts to reset your password.

You will need to make sure the email address you enter in this process is the same email address you provided 13COVID when you registered.

As a vaccine recipient, how can I check my upcoming appointment if I have lost my booking confirmation email?

Log into VaccinateWA and your appointment will be visible on your dashboard.

On the day of your appointment

What if I'm sick on the day and can't attend my appointment?

You can cancel any time before your booked appointment time. Log in to VaccinateWA and navigate to the ‘Your upcoming appointments’ section. You will be able to click the ‘Cancel’ link under your booked appointment.

A confirmation box will appear that asks, ‘Are you sure you wish to cancel your booking?’. After clicking ‘Yes’, you will receive a confirmation email acknowledging the cancellation.

After you have cancelled your appointment, you will be able to rebook for another time through VaccinateWA.

How do I rebook my appointment?

To rebook your appointment, log in to VaccinateWA and navigate to your Vaccine Recipient Dashboard. Under ‘My upcoming appointments’ you will see an option to ‘Please select here to book or manage your COVID-19 vaccination appointment’. This will allow you to follow the steps to book your appointment.

What if I lose or delete my email but need to cancel my appointment?

You can cancel your booking by logging in to VaccinateWA and selecting the ‘Cancel’ button on the right hand side of the dashboard next to your existing appointment details. Alternatively, if you are having trouble accessing your account online please contact 13COVID (13 268 43).

Will I get a reminder email to book my appointment?

No, you will only receive the link to book your appointment in your registration confirmation email.

Will I get a reminder email before my appointment time?

Yes. 24 hours before your appointment you will receive an email reminder.

What if I forget to attend my appointment?

If you forget to attend your appointment you should ensure that you log in as soon as possible to make an alternate booking. You will receive an email with a link to log into VaccinateWA to complete a new booking. If you are unable to secure a booking within the required timeframe between dose 1 and dose 2, you should contact 13 COVID (13 268 43) for further assistance.

What do I need to bring to my appointment on the day?

You must bring the following to your COVID-19 vaccination appointment:

  • photo ID
  • your Medicare card, if you have one
  • relevant employee ID, if you are eligible for a vaccine because of your employment
  • information about any of your medical conditions, particularly allergies or bleeding disorders
  • information about any medications you are taking
  • information about any vaccines you have had in the past 14 days
  • information about any previous COVID-19 vaccine received (vaccine brand and date of vaccination).

What if I forget to bring my ID or Medicare card to my appointment?

A Medicare card is not mandatory to record the vaccine encounter. If the vaccine recipient has one, then we capture it and the Australian Immunisation Register (AIR) uses it to make the match. AIR can make a match without a Medicare card number though if the person is known to them using first name, last name, date of birth and post code.

Proof of COVID-19 vaccination

Will I receive evidence of my vaccination at my appointment?

Following your vaccination, you will receive a confirmation email which will contain the relevant information about your vaccination, including brand and batch. This email will also outline important information for you if you feel any side effects after the vaccine.

If you do not receive this email, please let us know by calling 13COVID (13 268 43).

Can I access the details of my vaccination after the event?

Yes, you can log in to VaccinateWA to review details of your vaccine after you have had it.

If you cannot see the vaccine in your record, please let us know by calling 13COVID (13 268 43).

Is my email confirmation the official record of my COVID-19 vaccination?

No. The official immunisation record is held in the Australian Immunisation Register. See instructions for accessing the AIR (external site). If you cannot see the vaccine in your record please let us know by calling 13COVID (13 268 43).

Consent and privacy

How long will my consent be valid?

Once you have provided consent, this remains valid for a period of 12 months. If you decide to change your consent response, you can log in to VaccinateWA and update these details at any time prior to receiving your first dose of the vaccine.

Can I change my mind once I have provided consent?

Yes, you can log back in to the system at any point prior to having received a dose of the vaccine and amend your details. Once you have consented to and received a dose, you will no longer be able to amend your consent.

What happens if I decline and then change my mind?

You can change your consent response on your VaccinateWA account if you change your mind. Once you have consented to receiving the vaccine, you can make a booking.

What personal details will be shared with my employer?

Your information is private health information. We will only provide de-identified information to your employer (e.g. the percentage of people) that have had a vaccine from their organisation – there will be no personal information shared with your employer.

Please see our Privacy Policy (external site) for information on and how we use your data.

How do you use the personal information I include in my registration form?

Please see our Privacy Policy (external site) for information on how we use your data.

How can I identify whether my invitation and registration link is authentic and safe to access?

The registration link should end in '.health.wa.gov.au'. This is a WA government domain name and is secured using a WA Health issued SSL Certificate.

Last reviewed: 27-05-2021

This publication is provided for education and information purposes only. It is not a substitute for professional advice. Information about a service, product or treatment does not imply endorsement and is not intended to replace professional advice. Readers should note that over time currency and completeness of the information may change. All users should seek advice from a qualified professional for answers to their questions.

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