What do I need to register and create an account with VaccinateWA?

Anyone aged 16 years and over can register on VaccinateWA (external site) with their own email address.

If you are a parent or legal guardian for support, for example, someone with an intellectual disability.  Those individuals can be registered as dependants under your account.  Please see below information on registering and booking online for a child or dependant.

If I share an email address, can I use the same email address to register someone else?

No. VaccinateWA uses your email address as your unique identifier for logging in to the system to review and manage your vaccination details. If your email address has already been used to register someone else (such as a spouse), only that person will be able to log in to VaccinateWA (external site). It is suggested to use or create an alternative email address. 

I do not have a mobile phone, can I still register?

To complete your registration in VaccinateWA (external site) we require a contact number to be recorded. If you do not have a mobile phone number, we can accept a landline instead.

What do I do if I have forgotten my username?

Your username will be the email address used to register for your account. This will also be the email address used to send you reminders. If you do not remember your username, please email VaccinateWA@health.wa.gov.au who will be able to assist you.

What do I do if I have forgotten my password?

If you have forgotten your username or password, you can reset it on the VaccinateWA (external site) login page. Click on ‘I forgot my password’ to reset your password. For any queries, please email VaccinateWA@health.wa.gov.au who will be able to assist you.

How can I update my personal details or email address if they have changed?

You can update your personal details, including your contact number, address and Medicare card number, by logging into VaccinateWA (external site). Click on the ‘View Details’ button on the landing page. Alternatively, you can click on the ‘My Profile’ icon located in the top right-hand corner of your VaccinateWA dashboard.

If you have entered your date of birth or email address incorrectly, they can only be corrected by emailing VaccinateWA@health.wa.gov.au.

Can I register on behalf of my child/dependant?

Yes you can register dependants under your VaccinateWA account. Log in to your VaccinateWA (external site) account and click on the ‘Add or manage dependants’ button on your VaccinateWA landing page. Alternatively, you can click on the ‘Add or manage dependants’ link within the green profile icon in the top right-hand corner of the page.

You will then see the option to register a dependant. Follow the steps in the registration process. Once registered you will be able to apply for relevant immunisation programs on their behalf.

A ‘dependant’ includes anyone who relies on a parent or legal guardian for support, for example, someone with an intellectual disability. The parent/legal guardian may need to provide consent at the vaccine appointment. Dependants will not be able to log in to VaccinateWA themselves – the parent/legal guardian will need to log in and manage the dependant’s account and bookings on their behalf. Anyone who is not a dependant should create their own account. 

Do I need to create a Vaccinate WA account to register my dependant(s)?

Yes, you will need to create an account with VaccinateWA (external site) to register and book on behalf of your dependants.

How do I register my dependant?

1. Log in to your VaccinateWA (external site) account, if you do not have an account you will need to create one. From your landing page, click on the ‘Add or manage dependants’ button. Alternatively, you can click on the ‘Add or manage dependants’ link within the green profile icon in the top right-hand corner of the page.
2. Click ‘Register Dependant’ to create a new account for your dependant.
3. The ‘Personal information’ screen will be displayed, and you will be required to answer questions regarding personal demographic details on behalf of the dependant.
4. You will then be taken to your dependant’s VaccinateWA landing page, where you will be able to click to apply for events for which they qualify.

How do return to my dependants details and registrations?

1. Log in to your VaccinateWA (external site) account. From your landing page, click on the ‘Add or manage dependants’ button. Alternatively, you can click on the ‘Add or manage dependants’ link within the green profile icon in the top right­hand corner of the page.
2. Your dependant(s) will be listed in the table presented. Click on their name to open their dashboard where you can access their details and the vaccination programs that they can be registered for.

How many dependants can I register under my account?

There is no limit to the number of dependants that you can register under your account. 

I would like my dependant to log in to and manage their own account. Is this possible?

Dependants will not be able to log in to VaccinateWA themselves – the parent/legal guardian will need to log in and manage the dependant’s account and bookings on their behalf. Anyone who is not a dependant (such as a spouse) should create their own account.

If you would like them to receive communications from the system in place of you, you can update their email and phone contacts.  Please note that in this instance you will no longer receive correspondence.

If your dependant is a child, their account can be un­linked from yours when they turn 16. To do this, please contact VaccinateWA@health.wa.gov.au.

I would like to transfer the guardianship of a dependant to another person. Is this possible?

Yes, please email VaccinateWA@health.wa.gov.au.

I would like SMS and email reminders to be sent to my dependant instead of myself, is this possible?

Yes, please email VaccinateWA@health.wa.gov.au.

What immunisations events can I self-register for in VaccinateWA?

The following table outlines the Immunisation Programs offered in VaccinateWA and the eligible groups for those events.

Why can I not find the event I am looking for?

Events that you can apply for are listed on your landing page when first accessing VaccinateWA.

If you are applying on behalf of a dependant please ensure that you have navigated to their dashboard as outlined in ‘How do return to my dependants details and registrations?’

If you still can’t see an event that you believe you should qualify for please check your Personal Information by clicking the ‘View Details’ button on your dashboard.

How do I register for an event?

1. Log in to your VaccinateWA (external site) account, if you do not have an account you will need to create one.
2. On your landing page you will see the events that you can apply for.Click the ‘Apply now’ link under the event to open up the event dashboard.
3. Complete Step 1, ‘About Me’, answering all the questions. Once completed select ‘Save and Continue’.
4. Complete Step 2: ‘Health Questionnaire’. Once complete, click ‘Save and continue’.
5. Complete Step 3: ‘Consent’. This step will ask you to select a Vaccination Plan and advise how a parent/legal guardian must provide the necessary consent for a dependant to receive their vaccination.

Once completed, select ‘Submit’ at the bottom of the page.

How do I register my dependant for an event?

1. Log in to your VaccinateWA (external site) account, if you do not have an account you will need to create one. From your landing page, click on the ‘Add or manage dependants’ button. Alternatively, you can click on the ‘Add or manage dependants’ link within the green profile icon in the top right­hand corner of the page.
2. Your dependant(s) will be listed in the table presented. Click on their name to open their dashboard where you can access their details and the vaccination programs that they can be registered for.
3. Complete Step 1, ‘About Me’, answering all the questions. Once completed select ‘Save and Continue’.
4. Complete Step 2: ‘Health Questionnaire’. Once complete, click ‘Save and continue’.
5. Complete Step 3: ‘Consent’. This step will ask you to select a Vaccination Plan and advise how a parent/legal guardian must provide the necessary consent for a dependant to receive their vaccination.

Once completed, select ‘Submit’ at the bottom of the page.

Can I change my mind once I have provided consent?

Yes, you can log back into the system at any point prior to having received a dose of the vaccine and amend your details. To change consent:

1. Click the ‘View or manage vaccinations’ button under the event on your VaccinateWA landing page.
2. Then click the ‘My consent’ button located under ‘My details’. You will be provided with a list of the Vaccination Plans you are eligible for. Once you have selected the correct vaccination plan, click the ‘Submit’ button located at the bottom of the page to save your change in consent.

NOTE: Once you have consented to and received a dose, you will no longer be able to amend your consent.

What happens if I decline and then change my mind?

You can change your consent response on your VaccinateWA (external site) account if you change your mind.

How will consent for my dependant be confirmed?

For the school based immunisation programs electronic consent from the parent/guardian is sufficient.  For all other programs the parent/guardian must either:

• Attend the appointment with the dependant;
• Provide written consent; or
• Be available on the phone at the time of the appointment.

If I do not know the answer to one of the questions, can I save my registration and come back to VaccinateWA at a later time?

Once you have set up your account you can log back in at any time using the email address and password you set up on registration. All details you have entered will be saved and you can continue the registration process.

Why can I not see the COVID-19 Community Immunisation Program?

The program will not be visible for first time users who reside outside of regional WA.

I have completed a cycle of COVID-19 vaccination in VaccinateWA already, why can’t I apply for a booster?

VaccinateWA will only allow you to self-register once for COVID vaccinations.  Further immunisations including boosters are administered at State­run community vaccination clinics in regional WA on a walk-in basis.

What do I need to bring to my appointment on the day?

You must bring the following to your COVID­19 vaccination appointment:

• Photo ID
• Your Medicare card, if you have one
• Information about any of your medical conditions, particularly allergies or bleeding disorders
• Information about any medications you are taking
• Information about any vaccines you have had in the past 14 days
• Information about any previous COVID­19 vaccine received (vaccine brand and date of vaccination).

What if I forget to bring my ID or Medicare card to my appointment?

A Medicare card is not mandatory to record the vaccine encounter. If the Vaccine Recipient has one, then we capture it and the Australian Immunisation Register (AIR) uses it to make the match. AIR can make a match without a Medicare card number though if the person is known to them using first name, last name, date of birth and post code.

I am not yet vaccinated against COVID­19, how do I apply for a vaccination?

1. Upon creating an account and registering your personal demographic details, you will be taken to your landing page where you can select the ‘Apply now for COVID­19 Community Immunisation Program vaccinations’ link.
2. You will then need to select ‘Step 1: About me’.
3. Within this screen, you will be asked what your ‘purpose of visit’ is, which will require you to state your vaccination status. If you have not yet had a COVID­19 vaccination, you will need to select the ‘I am here for my primary vaccination course’ option.
4. You will be asked to complete further questions contained in the ‘About me’ step, as well as the ‘My health’ and ‘My consent’ steps. When you arrive at the ‘My consent’ step, you will be required to select your Vaccination Plan.

I have completed my initial vaccination cycle externally (i.e at a GP or pharmacy), how do I apply for a COVID­19 booster dose?

If you have completed your initial vaccination cycle and would like to register for your 6-month COVID­19 booster dose vaccination, you can through VaccinateWA (external site). To do so, follow the steps below:

1. For new registrations, create an account through VaccinateWA (external site).
2. Upon creating an account and registering your personal demographic details, you will be taken to your VaccinateWA landing page where you can select the ‘Apply now for COVID­19 Community Immunisation Program vaccinations’ link.
3. You will then need to select ‘Step 1: About me’.
4. In the ‘About me’ section, you will be asked what your ‘Purpose of visit’ is, which will require you to state your vaccination status. Select the option ‘I am here for a booster dose’ and specify which booster dose you need to receive. You will then be required to answer what brand of the COVID­19 vaccine you last received and what date you last received your COVID­19 vaccination. This information will be used to determine the relevant Vaccination Plan(s) that will be presented in the ‘my consent’ step, as well as the date to which you can book your booster COVID­19 vaccination appointment.
5. You will be asked to complete further questions contained in the ‘About me’ steps, as well as the ‘My health’ and ‘My consent’ steps. When you arrive at the ‘My consent’ step, you will be required to select your Vaccination Plan for your booster dose.

What do I do if I want to change the selected Vaccination Plan?

If you have selected the wrong Vaccination Plan or wish to change your Vaccination Plan, you can log back in to VaccinateWA (external site) at any point prior to having received a dose of the vaccine and amend your details. To change your Vaccination Plan:

1. Log in to your VaccinateWA (external site) account. From your landing page, click on the ‘Add or manage dependants’ button. Alternatively, you can click on the ‘Add or manage dependants’ link within the green profile icon in the top right­hand corner of the page.
2. Click the name of your dependant from the list provided to open their landing page,
3. Under the relevant event click the ‘View or Manage’ link to open the even dashboard.
4. Click the ‘Change vaccination plan’ link located under the ‘My vaccinations’ section (or by selecting ‘Step 3: My Consent’).
5. You will be provided with a list of the vaccination plans you are eligible for. Once you have selected the correct vaccination plan, click the ‘Submit’ button located at the bottom of the page to save your changes.

What happens if I do not consent to receiving any of the listed Vaccination Plans?

If you do not consent to receiving any of the listed Vaccination Plans, you will be asked to select the applicable reasons for you declining the vaccination. Once you have clicked the ‘Submit’ button at the bottom of the page, you will receive a message confirming that you have not consented to vaccination and therefore, will not be able to receive the school-based vaccinations.

Will I be able to change my Vaccination Plan after I have received my first dose?

Once you have consented to a Vaccination Plan and received an initial dose has been administered, you will no longer be able to amend your consent for that Vaccination Plan. However, you can at any stage decline consent which will cancel any outstanding vaccinations on the plan.

Where can I find more information around the School-based immunisation program?

Visit School-based immunisation program (healthywa.wa.gov.au) for where to get help and contact details for your area.

Why can’t I see the WA Health Staff – Influenza Immunisation Program?

This program is only for WA Health Staff include employees of WA Health service providers (including students and volunteers) and people engaged under a contract for services by a health service provider. 

To view the program on the dashboard, go to Personal details and answer ‘Yes’ to the question ‘Do you work in a WA Health site or service?’.

Personal Details are accessible via the ‘View Details’ button on the landing page.  Alternatively, you can click on the ‘Personal Information’ link within the green profile icon in the top right­hand corner of the page.

What do I need to bring to my appointment on the day?

You must bring the following to your Influenza vaccination appointment:

• Staff Identification

Where can I find more information around the WA Health Staff – Influenza immunisation program, including where to get help?

Visit the staff intranet site and Influenza immunisation (health.wa.gov.au) for more information.