WA Health system

Access your WA Health medical records

Under the Freedom of Information Act 1992 (external site) you can access your WA Health medical records.

Who do I contact to get my medical records?

Hospitals and health service providers manage their own patient records. This means that to access your medical records, you will need to directly contact the hospital or health service provider where you were a patient.

Treated at a public health service provider or public hospital

You will need to contact each hospital or health service directly.

See the WA Health freedom of information contacts list for contact information.

Treated by a GP, private health service provider or private hospital

You will need to contact the private provider directly to access your medical records. You can find contact details for the service provider or hospital by using the National Health Services Directory service finder.

If you are unable to contact your private medical practitioner, you can contact the Australian Health Practitioner Regulation Agency (AHPRA) (external site) on 1300 419 495.

The health service has closed, who do I contact to get my medical records?

Below are the contact details for some of the more recently closed public hospitals and health service providers.

Closed hospital Contact
Princess Margaret Hospital Perth Children’s Hospital
Release of Information Department
Phone: 6456 4354
Email: CAHS.ROI@health.wa.gov.au
Website: Child and Adolescent Health Service – Release of information (external site)
Kaleeya Hospital Fiona Stanley Fremantle Hospital Group
Freedom of Information Department
Phone: 6152 1057
Email: FSFHG.FOI@health.wa.gov.au
Postal address: Locked Bag 100, PALYMYRA DC WA 6969
Website: Fremantle Hospital and Health Service – Freedom of Information (external site)
Swan District Hospital
Armadale Health Service
Freedom of Information Department
Phone: 9391 2734
Email: SDH.FOI@health.wa.gov.au
Postal address: PO Box 460, ARMADALE WA 6992
Website: AHS Freedom of Information
Swan District Hospital – Freedom of Information (external site)
Claremont Mental Hospital
Graylands Hospital and Health Service
Freedom of Information Department
Phone: 9347 6475
Email: FOI.GH@health.wa.gov.au
Postal address: Private Bag 1, CLAREMONT WA 6910
Website: Graylands Hospital/Health Campus – Freedom of information (external site)

If the closed hospital or health service provider you are seeking records from is not listed, please leave a message on the answering machine at (08) 9222 2311. Please include your name, phone number, and the name of the hospital or health service in your message.

Treated by a GP, private health service provider or private hospital that has closed

If your private medical practitioner has closed or retired and you have been unable to contact them you can contact the Office of the Australian Information Commissioner for assistance on 1300 363 992.

Will I be charged a fee to get my medical records?

There are no fees charged to get your medical records held by a WA public health service.

Most GPs will charge a fee to cover the administrative costs of providing you with your medical records.

If you feel this fee is unreasonable or you have problems paying this fee, you can contact the Health and Disability Services Complaints Office (HaDSCO) (external site) on (08) 6551 7600. HaDSCO can also assist with resolving other complaints related to accessing your medical records.

Can changes be made to my medical records if information is incorrect?

Your personal information can be changed if it is incorrect, misleading or out-of-date.

You will need to explain why the information should be changed and give details of the changes.

For further information about having changes made to your medical records please visit the Amendment of personal information page (external site) on the Office of the Information Commissioner website.

Who can I contact if I'm having difficulty getting my medical records?

Medical records held by a WA public hospital or health service provider

If you have difficulty getting your medical records from a WA public hospital or health service provider, suspect that your medical records may have been viewed inappropriately or you receive your medical records in a format that is unsatisfactory to you, you can contact the:

Medical records held by a WA private hospital or private health service provider

If you have difficulty getting your medical records from a WA private hospital or health service provider, suspect that your medical records may have been viewed inappropriately or you receive your medical records in a format that is unsatisfactory to you, you can contact the:

If you have a complaint about the service received from a private medical practitioner, you can contact the Australian Health Practitioner Regulation Agency (AHPRA) (external site) on 1300 419 495.

Can I access medical records about another person?

You cannot access information about another person without their consent. There is a fee of $30.00 for accessing non-personal information, as per the Freedom of Information Act 1992 (external site).

For more information, please contact the Freedom of Information Officer at the relevant health service from the WA Health freedom of information contacts list.

What if I have a compliment or complaint about a health service?

WA public hospital or health service provider

If you wish to compliment, comment on or complain about any service received in a public hospital visit the contact us page.

WA private health service provider

For complaints about service from a private provider, you can contact the Australian Health Practitioner Regulation Agency (AHPRA) (external site) on 1300 419 495.


Last reviewed: 04-08-2020
Acknowledgements

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This publication is provided for education and information purposes only. It is not a substitute for professional medical care. Information about a therapy, service, product or treatment does not imply endorsement and is not intended to replace advice from your healthcare professional. Readers should note that over time currency and completeness of the information may change. All users should seek advice from a qualified healthcare professional for a diagnosis and answers to their medical questions.

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